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About Our Destination

Currency
The local currency is the Mexican peso but U.S. dollars are accepted and can be exchanged at the resort, if needed. An ATM is available in the resort lobby.
Languages
Spanish and English
Climate
During the time we’ll be visiting, the temperatures typically range from low-70s to mid-80s.
Time zone
Puerto Vallarta is 2 hours ahead of the West Coast and 1 hour behind the East Coast of the U.S.

Before Your Trip

What's included?
  • Accommodations for 8 days/7 nights at the all-inclusive oceanfront Hard Rock Vallarta Resort
  • All meals at six restaurants (The Market, Ipanema, Frida, Ciao, Zen and Pizzeto)
  • All beverages at four bars, including a swim-up bar, featuring top-shelf drinks, beer, wine, soft drinks and personalized beach and pool service
  • Luxurious room accommodations featuring plush Sleep Like a Rock® bedding, 24-hour room service, turn down service, liquor dispensers, mini-bar (stocked with sodas, bottled water, juices and domestic beers), flat-screen HDTV, ceiling fan, Rock Spa bath amenities, bathrobes, slippers, digital safe, individually controlled A/C, coffee maker, hair dryer, direct dial telephone, alarm clock, iron/ironing board and complimentary streaming music channels
  • Access to a wide menu of exciting land sports including beach volleyball, beach soccer, miniature golf, bicycles, billiards and access to the Body Rock® fitness center
  • Wireless internet and long distance telephone calls to the U.S. and Canada
  • Round-trip airport transfers from the Puerto Vallarta International airport (PVR)
  • Olivia’s signature programming, entertainment and staffing throughout
PLUS
  • Pamper yourself at the Rock Spa and Beauty Salon, featuring 7 indoor treatment rooms, plus two outdoor areas for treatments (extra charge)
  • Be adventurous with an optional tour such as Swimming with Dolphins, Outdoor Adventure, Zip Line, ATV, Catamaran Tours and more (extra charge)
What’s not included?
Airfare to and from Puerto Vallarta, travel insurance, optional excursions, spa services, boutique purchases, medical attention, laundry services, other incidentals.
Travel documentation and identification
You will need a passport that is valid for six months past the date of the trip. If you are not a U.S. citizen, please check with both your country’s consulate and the Mexican consulate to make sure that you do not need an entry visa or other additional documentation.
Vaccinations
Please check with your local Public Health Department or personal physician regarding immunization requirements and suggestions. You may also check the Centers for Disease Control and Prevention’s website at: www.cdc.gov. Just click on “Traveler’s Health” followed by “Vaccinations.”
Cancellation policy
Unexpected events can cause you to cancel your vacation. Because we are committed to this charter, we must strictly adhere to our cancellation policy as outlined in our Olivia Terms & Conditions.

2018 45TH ANNIVERSARY HARD ROCK VALLARTA
START DATE END DATE CANCEL PENALTY
TRIP DATE 2/25/2018    
Cancellation Fee 180 days or more prior to trip date   8/28/2017 $250 per person
Cancellation Fee 90-179 days prior to trip date 8/29/2017 11/27/2017 50% of trip cost
Cancellation Fee 60-89 days prior to trip date 11/28/2017 12/26/2017 75% of trip cost

Cancellation Fee 0-59 days prior to trip date
(NON-REFUNDABLE)

12/27/2017 2/24/2018 100% of trip cost

Travel insurance
Olivia recommends that you purchase a travel protection plan to protect yourself and your trip investment from the unexpected. Now more than ever it’s extremely important to think about the unexpected. It is important to purchase the travel protection within 15 days of your initial invoice date in order to receive the most comprehensive coverage. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation, Trip Delay, Baggage Delay and more. Click here for a few reasons why it is a great idea to consider travel insurance. For a travel insurance quote, more information or to purchase a protection plan, please call Olivia at 800-631-6277 and select option 1 for a travel consultant. 
Joining the Olivia.com and Facebook trip groups
If you’d like to chat with people who are going on the trip, sign up for the official Olivia trip group, Olivia’s Hard Rock Hotel Vallarta on our connect page. You can also join Olivia’s Hard Rock Hotel Vallarta 2018 Official group page on Facebook.
Olivia Honeymoons and Celebrations
Register at Olivia Honeymoon Wishes for your honeymoon, anniversary or other special celebration; browse through the selections and let your friends know just how easy it is for them to purchase a gift for you.

Travel and arrival

Where to fly into/out of
You will need to fly into and out of Puerto Vallarta Gustavo Diaz Ordaz International Airport (PVR).
Check-In
Official check-in is after 3 pm on February 25, 2018. If you arrive early, you can store your luggage and enjoy the resort until your room is available.
Airfare discounts
Save up to 15% on your airfare through our partner airlines. Please visit our airfare discount page for the most up-to-date information.
Luggage allowances
While there is no luggage limit at the resort, airlines often restrict (or charge) for excess baggage. Because each airline is different, and the regulations change over time, please check with your airline for baggage allowances.
Pre or post stays
Pre and post nights are based on availability. Ask your Travel Consultant for more information.
Transfer and meeting up with Olivia
Your round-trip transfers to and from Puerto Vallarta (PVR) airport are included on February 25, 2018 and March 4, 2018. If you purchase pre or post nights, your transfer will be included according to your flights. We will request your flight information approximately 90 days in advance of the trip to ensure you receive your transfer. Alternatively, you can visit your Olivia Travel Profile and enter your flight information at any time. The airport is approximately 30 minutes driving time from the resort.

During your trip

Accommodations
Click here for information about room accommodations.
Food and beverages
Enjoy all-inclusive meals – breakfast, lunch, and dinner – in six restaurants. 24-hour room service is also included at no extra charge.
The Market
Rock out to fresh and exotic international cuisine at this bountiful buffet that takes you on a culinary odyssey around the world – from Mexico to Asia.
Ciao
Savor exquisite Italian cuisine in the sultry and romantic ambiance of Ciao. Indulge in the vivacious foods of Italy and the Mediterranean with subtle textures and bold flavors that infuse passion and zest into your Vallarta fine dining experience. Savor delicious seafood, meat and pasta dishes that make you feel like you’re dining in the Tuscan countryside.
Frida
Discover the fiery flavors, spices and passions of Mexico at Frida, serving traditional Mexican cuisine in a festive atmosphere. The a la carte menu offers regional specialties, paired with tasty margaritas and tequilas.
Ipanema
Enjoy the sexy, modern outdoor ambiance of this Brazilian grill. Sit and savor sumptuous Brazilian cuisine and authentic Rodizio service so you can sample and share. At Ipanema, you'll enjoy the passionate cooking and culture of Brazil.
Pizzeto
Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
Zen
Enjoy mouthwatering Asian cuisine, including izakaya, teppanyaki and sushi from the extensive a la carte menu. With its modern Japanese decor and peaceful vibe, Zen dishes up fresh, creative eats in a gorgeous restaurant atmosphere off the central lobby.
Enjoy all-inclusive beverages at four different bars.
Eclispe Lounge
Located within the lobby, the Eclipse Lounge is the perfect place to get together and grab a drink.
Sun Bar
Enjoy the sun or catch a breeze with the Sun Bar just outside the lobby. Thanks to a scenic terrace view, you may never want to leave.
Splash
Just a short distance from Pizzeto, Splash offers the perfect opportunity to unwind, or amp up any time of day.
Dive
You don’t even need to leave the pool thanks to Dive – a swim up bar with all your favorite drinks. Need we say more?
Electricity
The rooms have 110 volt electricity, which is the same as the U.S.
Excursions
Excursions include activities such as snorkeling, zipline canopy tours, swimming with dolphins and city tours. These options are offered by Olivia’s third party tour operator and are subject to change. Tours are an additional charge and can be booked at the resort.
Gratuities
Gratuities are included in the cost of the trip.
Internet
Complimentary wireless internet access is available throughout the resort.
Phone
Each room has a phone and unlimited international calls to the continental U.S., Canada and Mexico are complimentary.
Laundry services
Laundry and dry cleaning services are available at an extra cost.
Medical services
There is a doctor on call 24 hours a day. There is an extra cost for medical attention.
Resort credits
Included in your vacation is an $1,800 per room resort credit*. You will be able to pre-book resort credit services 30 days prior the trip. You may use your credits on any of the following extras:
  • Upgraded wines**
  • Romantic dinner on the beach*** ($425-$500 per couple)
  • Golf****
  • Tequila & wine tastings
  • Rock Shots – photo packages
  • RockSpa*****
  • Posh Beauty Salon
  • Tours******
    • Dolphin Encounter (approximately $129)
    • City Tour (approximately $40)
    • Sunset Cruise (approximately $120)
    • River Tour (approximately $50)
    • Canopy Tour (approximately $145)
    • Snorkel Rock Expedition (approximately $99)
    • Rock’n River Expedition (approximately $189)
    • Note: Most tours booked with resort credits are not exclusive to Olivia and are open to the general public. Prices listed above reflect 2016 pricing and are subject to change. There will be a full list of exclusive tours available at an additional cost. More information will be shared 30 days prior to the trip.
*A service fee of 20% will be applied to all Resort Credit items and services. Resort Credit is non-transferable, non-accumulative and cannot be accrued for future stays. Certain restrictions apply. This information is subject to change without prior notice. All services booked in advance are non-transferable, non-cancelable
**Upgraded wines – not available from room service menu
***Romantic Dinner – Reservations are required for special dinners, based on availability and location and may be changed due to inclement weather conditions. Includes lobster and premium champagne for 2 adults. Additional bottles of champagne incur an additional cost. Subject to space and availability.
****Golf – Resort Credit is applicable for golf rounds at regular price. Golf rounds include early fee, green fee, twilight fee and junior fee and exclude all other fees. Resort Credit may not be used towards rental equipment, extra rider fees or other concepts. Subject to space and availability.
*****RockSpa – Resort Credit is good for 1 treatment up to $150 per person. Subject to space and availability.
******Tours – Additional services within these tours may not be applicable towards this promotion. Subject to availability. Not applicable to excursions provided by other operators. All services require reservation at least 24 hours prior to desired service. No refunds will apply if a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Tour departure times may change according to property and season.
Sisters at Play and Friends
Olivia’s Sisters at Play & Friends program is dedicated to promoting and celebrating diversity on our trips. Meet your Sisters at Play coordinator so you can find out about the special events we have planned for you during the week. Everyone is welcome to join in the fun.
Smoking policy
Guest rooms and public indoor spaces are non-smoking areas. Guests may smoke on their balconies. Smoking areas will be designated.
Solo Travelers
Traveling solo? Be sure to attend the Solos Welcome on the first day. Here you will meet your Olivia Solos Coordinator who will share your solos program for the week. We plan dozens of activities for our solo travelers, including a special designated solos excursion. In addition, we organize a special solos dining area for all meals and reserve a section for the nightly shows.
Spa services
Enjoy massages, facials and more at the RockSpa. Spa services are an extra cost.
Special needs
If you have special medical or dietary needs, please advise us at the time of booking.

After Your Trip

Checkout time
Checkout is 11 am.
Transfers to the airport
Your transfer to the Puerto Vallarta (PVR) airport is included on March 4, 2018. If you purchased Olivia post nights, your transfer will be included according to your flight departure day and time. Departure information will be available at the resort.

Didn’t find what you are looking for? Check out our Olivia travel FAQ. Or call us at 800-631-6277 (inside the U.S. & Canada) or 415-962-5700 (Outside the U.S. & Canada) and select option 2.

For Reservations Call: (800) 631-6277 M-F 8:30am-5:30pm Pacific
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